Client Charter

General principles

We act with the utmost of integrity at all times and will be honest, reliable, courteous and fair in all our dealings with you. We adhere rigidly to the Institute of Chartered Accountants’ Code of Ethics.

We listen and ask great questions – to truly understand your needs, goals, concerns and problems.

We believe in

  • focusing on our clients as individuals;
  • defining and understanding your problems and concerns rather than bombarding you with technical information;
  • doing the right thing rather than aiming for specific outcomes.

We believe that successful relationships are built on trust. We will only act where we genuinely believe that both parties will gain from the relationship.

We believe in inclusive professionalism – which means acknowledging the unique talents of both you and us and accepting joint responsibility for the development of credible solutions and for the effectiveness of our work.

Services and fees

We proactively pursue the objective of maximizing your wealth – whether that be greater profits, lower tax bills, better personal wealth management, more holidays or extra time off.

Our services and products will rarely, if ever, be the cheapest on the market. They will, though, always be the absolutely best quality and value, so that you can get real benefit from them.

We are upfront and transparent in the fees we charge. For our standard services, we quote fixed fees in advance. For all other services, wherever possible we will quote in advance for the work we do, and keep you regularly updated. We understand the importance of avoiding unexplained or surprise fees.

Communication

We communicate with you openly and frequently, keep your information confidential at all times, and honour any commitment we make to you.

We do not screen telephone calls. A member of the Tayabali Tomlin team will always be available to talk to you, and whenever possible you will be transferred directly to the partner or manager in charge of your affairs.

We return or acknowledge any communication you have with us within one working day.

We believe totally that your perception of our performance is always the reality – and are constantly striving to find new ways to be of greater service to you.

Your feedback is critical to our continuing innovation and improvement. We value your ideas, comments and suggestions.